Freshness first
Pickup & Shipping Policy
Designed for a Hawaiʻi Island farm—not a warehouse.
Our fulfillment plan protects produce quality, plant health, customer privacy, and agricultural compliance. This page states the prelaunch framework; exact pickup days, lead time, holding window, and eligible shipping services will be confirmed before real checkout opens.
Local pickup
Initial plan: fresh produce, fruit boxes, herbs, roots, and live nursery plants will be pickup-only on Hawaiʻi Island.
- Pickup is available only after an order is confirmed.
- Customers receive the pickup area, date, time window, and instructions privately by order email.
- Please bring the order number and purchaser name.
- Do not arrive early, outside the confirmed window, or without an accepted order.
- No walk-in shopping, unannounced visits, or public farm access.
Eligible shipping
Later phase: shelf-stable packaged goods and merchandise may ship only after rates, carriers, packaging, labeling, and destinations are configured.
- Fresh produce is not approved for parcel shipping at launch.
- Live plants and cuttings are not approved for parcel shipping at launch.
- Checkout will show shipping only on products that have been reviewed and marked eligible.
- We will not promise a delivery date until a carrier and service are selected.
Fresh-product handling
Produce is harvested and prepared around confirmed availability. Please inspect perishable products promptly at pickup, refrigerate or store them appropriately, wash produce before use, and contact us the same day if the wrong item was provided or quality was materially below the listing.
Missed pickup and order holds
The final holding window will be posted before checkout opens. Because produce ripens and live plants require care, missed perishable orders cannot be held indefinitely. If an emergency affects pickup, email us as soon as possible. We will make a reasonable effort to reschedule, but quality and availability may limit the options.
Privacy and directions
The farm is also a private residence. We intentionally do not publish a street address, property map, or open visitor hours. Confirmed customers will receive only the information needed to complete their pickup. Please do not post or redistribute private pickup directions.
Shipping delays and order changes
When eligible shipping begins, each listing or checkout notice will state the expected handling time. If we cannot ship within the promised period, we will contact the customer with the option to accept the delay or cancel for a refund. Address changes are not guaranteed after fulfillment begins.
Need to confirm eligibility?
Email ParadiseRootsHawaii@gmail.com before ordering. We will never ask you to pay for a fresh-produce order that cannot be fulfilled under the displayed pickup rules.