Refund & Returns Policy

Fresh produce, herbs, roots, and fruit boxes

Perishable products are generally final sale once accepted at pickup. Please inspect them promptly and contact us the same day as pickup if an item is missing, incorrect, spoiled, or materially below the quality described. Include the order number, a short explanation, and clear photos when helpful. Depending on the situation and available harvest, we may offer a replacement, store credit, partial refund, or full refund for the affected item.

Live plants, keiki, starts, and cuttings

Please inspect nursery stock at pickup. Report a wrong variety, undisclosed material damage, or a clearly unhealthy plant the same day. Because plant health changes with transport, watering, weather, planting, and customer care, we cannot guarantee survival after acceptance or refund ordinary transplant shock, care errors, pest exposure after pickup, or weather damage.

Shelf-stable packaged goods

Unopened, unused, nonperishable goods may be requested for return within 14 days of pickup, unless the listing marks the item final sale. Food and botanical products cannot be returned after opening. Items must be in original condition and packaging. Contact us before returning anything; unauthorized returns may not be accepted.

Merchandise

Unused, unworn merchandise in original condition may be requested for return within 14 days of pickup. Personalized goods, final-sale items, and items damaged after pickup are not eligible. Size exchanges depend on available stock.

Cancellations and substitutions

• Cancellation requests received before harvesting, packing, preparation, or fulfillment begins will generally be approved.
• Cancellation is not guaranteed after a perishable order has been harvested or prepared.
• If weather, crop condition, or inventory prevents fulfillment, we will offer an approved substitution or cancel the affected item and refund any captured payment.
• We will not make a significant substitution without notice.

How approved refunds are issued

Approved electronic refunds are returned to the original payment method. Processor and bank posting times vary and can take several business days after we issue the refund. Cash transactions, if enabled for in-person sales, will be refunded or credited through a documented method appropriate to the original transaction.

What we need from you

• Purchaser name and order number.
• Product and quantity affected.
• Date of pickup.
• Clear description and, when relevant, photos.
• Your preferred reasonable resolution.